Shipping & Returns
Processing Time: All orders will be processed within 1 business day.
Shipping Time: Once processed, your order will be shipped via an environmentally friendly carrier that offsets carbon emissions.
USA: 6 - 8 days *with the exception of Hawaii
UK: 4 - 8 days
Canada: 7 - 12 Days
Australia: 7 - 12 days
Europe: 7 - 12 days
Hawaii: 7-14 days
Other countries: 7 - 20 days
*Express shipping is available for U.S. orders (US only!). Express delivery takes 1-4 days at max.
We have partnered with a delivery service that offers CO2-neutral shipping. We feel it is part of our duty to think about the environment. Slower delivery means 30% less carbon offset. To compensate for the waiting time, we offer free shipping on all orders - all year round.
Please note that these are estimated delivery times and may vary based on your location. While we'll do our best to get your order to you quickly, we cannot be held responsible for any delays caused by the carrier.
If you need your order sooner, please contact us and we'll do our best to accommodate your request.
How can I track my order?
Once your order is shipped, you will be able to track your order through our email confirmation email or by searching for your order here "Track my order".
What if the package doesn’t arrive?
If you don’t get your package 15 business days after it was shipped, please contact us at firstname.lastname@example.org. We’ll either resend a new one to you or give you a full refund. Your order might have gone missing during transit.
How can I return my order?
Please send all shortage or damage claims and return requests to email@example.com. A team-member will contact you within a few hours to coordinate your return. We ask for an $8 fee for inspection and handling of returns. This amount will be deducted from your refund.
! Please do not return goods without contacting the Foldie first !
Your refund will be issued once your returned item has been received in the original packaging in a sellable condition.
It is suggested that returns be shipped by a carrier that provides signature confirmation. Return shipping is the responsibility of the buyer. The Foldie does not accept responsibility for packages lost in transit.
Returns process must be initiated within 60 days of receipt.
The Foldie only accepts returns of product purchased from www.the-foldie.com All returns of orders placed through other retailers can only be authorized through and returned to those retailers.