Returns & exchanges


We offer easy returns! Our products can be returned or within 60 days of receipt. We offer easy returns, minus a $10 handling and inspection fee. We'll provide you with a pre-paid return label. Returns will be refunded in the original payment method and may take up to 10 business days to process. All items must be unused and with original tags attached.


If your item arrives broken or defective and you would like a refund or a replacement, please contact us first at


During our Buy One, Get One (BOGO) promotion, we are unable to accommodate exchanges through our standard return process. For assistance with an alternative solution, we kindly ask that you contact us via email at We are committed to ensuring a satisfactory resolution for all our customers.

Domestic returns

U.S. customers only returns

International returns

AUS - CA - UK - EU returns

*Returns process must be initiated within 60 days of receipt.

*The Foldie only accepts returns of product purchased from the official website