Returns & Refund Policy

If your Foldie isn’t exactly what you hoped for, we’ve made the return process simple and straightforward. We stand behind our products and want every customer to be satisfied with their purchase.

Return Period

Eligible items may be returned within 60 days of delivery for a refund.

How to Start a Return

Contact our customer support team at support@the-foldie.com to begin your return.

For eligible domestic returns, we will provide a prepaid return shipping label.

Please do not send your return without first contacting our support team.

Return Conditions

To be eligible for a return, your item must:

• Be unused and in its original condition

• Have all original tags attached

• Include all accessories, such as shoulder straps

Items that do not meet these conditions may not be eligible for a refund.

Return Fee

A return fee of $8 per item will be deducted from your refund.

This fee helps cover:

• The prepaid return shipping label

• Handling and processing

• Inspection of the returned item

Refund Processing

Once your return has been received and inspected, your refund will be issued to the original payment method used for your order.

Please allow up to 10 business days for your refund to be processed after we receive your return.

Your bank or payment provider may require additional time before the refund appears in your account.

Damaged, Defective or Missing Items

If your Foldie arrives damaged, defective or with missing parts, contact us as soon as possible at support@the-foldie.com.

Please include:

• Your order number

• A clear photo of the issue

• A description of the damaged, defective or missing item

We will review the issue and arrange a replacement or refund where appropriate.

Missing-item claims must be submitted within 60 days of the confirmed delivery date. Claims submitted after this period may not be eligible for a replacement or refund.

Exchanges

To exchange your Foldie for another colour or product, contact our support team at support@the-foldie.com.

We will be happy to explain the available exchange options.

Items received as part of a Buy One, Get One offer cannot be exchanged.