Shipping & delivery
We currently offer free shipping to the EU, USA, UK, AUS, CA.
We offer free, carbon-neutral shipping on all orders as part of our commitment to the environment.
Processing Time: All orders will be processed within 1 business day.
Shipping Time: Once processed, your order will be shipped via an environmentally friendly carrier that offsets carbon emissions.
USA: 6 - 8 business days
UK: 4 - 8 business days
Canada: 7 - 12 business days
Australia: 7 - 12 business days
Europe: 7 - 12 business days
Other countries: 12 - 20 business days
We have partnered with a delivery service that offers CO2-neutral shipping. We feel it is part of our duty to think about the environment. Slower delivery means 30% less carbon offset. To compensate for the waiting time, we offer free shipping on all orders - all year round.
Please note that these are estimated delivery times and may vary based on your location. While we'll do our best to get your order to you quickly, we cannot be held responsible for any delays caused by the carrier.
If you need your order sooner, please contact us and we'll do our best to accommodate your request.
You are able to track your order through your email confirmation email or via our tracking page.
Here is our tracking page: Tracking
Please contact us at email@example.com or via our contact page. We’ll either resend a new order or give you a full refund if preferred.
Contact firstname.lastname@example.org immediately or through our contact page. In some cases, we may be able to change the address for you if your order hasn't already been shipped.
- Time Frame: From the date of your purchase, you have 60 days to decide whether the product meets your needs.
- Peace of Mind: We want you to be completely satisfied with your purchase. If, for any reason, you are not, you can return the item within this 60-day window.
- Full Refund: Once we receive the returned item and confirm it's in its original condition, we will provide a full refund for the purchase price. (Please note that some conditions may apply, like the product being in its original packaging or unused).
In short, our 60-day return policy is a commitment to ensuring you have a positive shopping experience with us. If the product isn't right for you, we provide a reasonable period for you to return it, giving you peace of mind with your purchase.
- Easy Process: Should you decide to return a product, simply reach out to our customer service team, and they'll guide you through the process, ensuring it's as hassle-free as possible.
- Note on Shipping Costs: Depending on the reason for the return, you may or may not be responsible for return shipping costs. Check with our customer service or refer to our detailed return policy for specifics.
Some products might be exempt from being returned. Make sure to check the product details or consult our return policy to see if your product qualifies.
We're dedicated to ensuring you have the best experience possible. To give you peace of mind as you enjoy your purchase, let me explain our 2-year warranty.
Our warranty covers your product for a period of 2 years from the purchase date. This coverage specifically addresses manufacturing-related issues. If your product demonstrates a defect or malfunction that is a direct result of the manufacturing process, we'll either repair or replace it at no additional cost to you. It's important to note that regular wear and tear, misuse, or issues arising from non-manufacturing related circumstances are not included in this coverage.
Only orders placed after January 1, 2023, are eligible for this warranty. If your purchase date is before this, different terms may apply. Should you experience any manufacturing-related issues, please reach out to our customer service team with details of the problem and proof of purchase. We're here to guide you through the process, ensuring it's as smooth and hassle-free as possible. In the rare event that your product is discontinued or out of stock, rest assured we may provide a replacement of equal or greater value. Do keep in mind that any repairs or replacements made under this warranty will not extend the original warranty period, but the repaired or replaced item will continue to be covered for the remainder of the original 2-year period.
We stand behind the quality of our products and are always here to assist with any concerns or questions you may have. Our commitment to you extends from purchase to post-purchase, and this warranty is a testament to that promise.
24/7 support" means that our customer service or technical assistance is available around the clock, every day of the week. No matter the time or day, you can reach out to us and expect to receive assistance within a few hours depending on how busy it is. We're here to help you any time you need!
In airline terms, a personal item is any bag that can fit completely under the seat in front of you. The Foldie® is 100% compliant for air travel.
The Foldie is machine washable, easy to maintain & dries very fast.
A 40L bag is suitable for a variety of trips, including:
- Weekend getaways
- City breaks
- Light hiking or camping trips
- Domestic flights as carry-on luggage
- Beach vacations
With careful packing, you can fit a few days' worth of clothes, toiletries, and other essentials into a 40L bag.
The Foldie is TSA and Carry-On compliant (fitting under the seat AND in the overhead bins) for most airlines. There are also airport-friendly details like a trolley sleeve that slips over your luggage handle, so you can fly through security check points with ease.
11" length x 7" height x 1.2" width.
17.8" length x 11.8" height x 8" width.
Fully expanded dimensions:
17.8" length x 14" height x 8" width.
Trolley sleeve dimension:
Approved on an major airlines (US and Europe).
The original Foldie bag is made ofhigh-quality 290D twill-polyester. The material is water-resistant and on the inside of the bag is a wet pocket for storage of wet clothing/ things that need to be extra protected from water.
The bag weighs 1 lb 0.9oz (480gr) in total. The Foldie can hold up to 40 liters worth of stuff ( = 2500 cubic inches).
The Foldie accepts all major credit cards. PayPal, Credit Card, Mastercard, Visa, Apple Pay, Shop Pay, Google Pay, and American Express.
If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes can be applied to the order once it goes into preparation for delivery.
If you wish to cancel/return an item that's already been shipped, please return your items for a return for a full refund. Please make sure to contact us first.
Once your order has been (partially) refunded you will receive a refund confirmation email. Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.