Foldie® FAQs
Welcome! Below you’ll find answers to our most frequently asked questions about shipping, returns, product care, and everything in between. Still need help? Contact us — we’re happy to assist (and always reply within 24 hours).
Shipping & Delivery
Where do you ship from?
Where do you ship from?
All orders are shipped directly from our U.S. warehouse (Florida). This ensures fast, reliable delivery with tracking every step of the way.
How long does shipping take?
How long does shipping take?
Most orders ship within 24 hours, Monday–Friday. Typical delivery time is:
United States: 1 -5 business days.
Alaska and Hawaii: 5-7 business days.
Canada: 5 - 7 business days.
Do you offer express shipping?
Do you offer express shipping?
Not yet—but we're working on it! Right now, all orders are shipped with standard delivery, but we know how important fast shipping can be, so adding an express option is on our roadmap. Stay tuned!
Will I receive a tracking number?
Will I receive a tracking number?
Absolutely. As soon as your order leaves our warehouse, you’ll get an email with full tracking details (USPS). No guessing — you’ll know exactly where your Foldie® is.
What countries do you ship to?
What countries do you ship to?
We currently ship to most countries worldwide. You can check availability and delivery estimates at checkout by entering your address.
Orders & Tracking
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn’t shipped yet, we can usually make changes. Email us right away at support@the-foldie.com. If it’s already on the way, we’ll help you return or exchange it.
My order hasn’t arrived — what should I do?
My order hasn’t arrived — what should I do?
Start by checking the tracking link sent to your email. If it looks delayed or stuck, contact us — we’ll investigate and make it right.
I received the wrong item — what now?
I received the wrong item — what now?
Oops! That’s on us. Just shoot us a message with your order number and a quick photo, and we’ll send the correct item ASAP.
Returns & Exchanges
What’s your return policy?
What’s your return policy?
We offer a 60-day risk-free trial. If you’re not completely satisfied, return your item for a full refund — no questions asked.
How do I start a return or exchange?
How do I start a return or exchange?
Simply email us at support@the-foldie.com with your order number and reason for return. We’ll guide you through the quick and easy process.
Do you cover return shipping?
Do you cover return shipping?
Return shipping costs are the responsibility of the customer. We’ll provide a prepaid return label for your convenience and deduct a flat $10 fee per order to cover the cost of the label, inspection, and handling.
Can I exchange for a different product or color?
Can I exchange for a different product or color?
Please contact our support team at support@the-foldie.com, and we'll gladly assist you in finding the perfect solution for your exchange.
Warranty & Product Guarantee
Is there a warranty on Foldie® products?
Is there a warranty on Foldie® products?
Yes. Every Foldie® product comes with a 1-year factory warranty that covers manufacturing defects, zippers, stitching, and hardware.
What’s not covered under warranty?
What’s not covered under warranty?
General wear and tear, accidental damage, misuse, or alterations are not covered — but if you're unsure, reach out. We’re here to help and often go beyond the standard.
How do I submit a warranty claim?
How do I submit a warranty claim?
Email support@the-foldie.com with your order number, a description of the issue, and a photo. We’ll take care of the rest.
Product Care & Materials
How do I clean my Foldie® bag?
How do I clean my Foldie® bag?
Most Foldie® products are machine washable on a gentle cycle. For best results, we recommend air-drying and spot-cleaning zippers and corners as needed.
Are your products water-resistant?
Are your products water-resistant?
Yes! All Foldie® bags are made from a water-repellent polyester blend that resists spills, splashes, and rainy day mishaps.
Are your materials vegan and cruelty-free?
Are your materials vegan and cruelty-free?
Absolutely. Every Foldie® product is made with vegan, cruelty-free materials — no leather, suede, or animal-derived components.
Payment & Discounts
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more. Your information is securely encrypted and never stored.
Can I use multiple discount codes?
Can I use multiple discount codes?
Our system currently allows one discount code per order. If you have a special situation, feel free to reach out — we love to help loyal customers.
Do you offer gift cards?
Do you offer gift cards?
Yes, Foldie® digital gift cards are available in multiple denominations. Perfect for travelers, organizers, and minimalist friends.
General Questions
Are Foldie® bags carry-on approved?
Are Foldie® bags carry-on approved?
Yes! All Foldie® bags are designed to comply with most airline carry-on size regulations, including budget carriers. Many even fit under the seat as personal items.
How does your brand compare to others?
How does your brand compare to others?
Our customers say it best — Foldie® products are smarter, sleeker, and better-built than most travel gear on the market. We obsess over details so you don’t have to.
Where is Foldie® based?
Where is Foldie® based?
We’re proudly headquartered in Belgium near Brussels, with employees and partners in the US, AU, UK & Asia. All support is handled by our in-house team.