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THE FOLDIE TRAVEL BAG
Can I use The Foldie as an extra bag while travelling?
Yes. It folds down compactly, so you can pack it inside your suitcase and unfold it for shopping, souvenirs, laundry, or extra belongings.
Does The Foldie expand?
Yes. The bottom section expands when you need extra packing space and zips closed again for a more compact bag.
What are the dimensions?
Approximately 17.8" × 10" × 8" when not expanded.
Will The Foldie fit under an airplane seat?
The Foldie Travel Bag is designed to fit under the seat on many major airlines when packed within their size limits. Airline requirements vary, so we recommend checking your airline’s current personal-item allowance before flying.
Can I use The Foldie as a personal item?
Many customers use The Foldie as their personal item when flying. Whether it qualifies depends on the airline and how fully the bag is packed.
How much does The Foldie hold?
The Foldie has approximately 40L of capacity and is designed for weekend trips, short stays, cruises, road trips, or as an extra travel bag.
How much does The Foldie weigh?
Approximately 1.1 lb / 500 g.
Which colour should I choose?
The Foldie is available in a wide range of colours. Popular colours can sell out quickly, so if your favourite is available, we recommend choosing it while it is in stock.
Is The Foldie water resistant?
Yes. The outer fabric is water repellent and helps protect your belongings from light rain and spills. It is water resistant, not fully waterproof.
Does it have a shoulder strap?
Yes. It includes a detachable, adjustable padded shoulder strap and padded carry handles.
How does The Foldie fold?
The Foldie folds into its own compact front pouch for easy storage.
Does it attach to a suitcase?
Yes. The trolley sleeve slides over the handle of most rolling suitcases.
Does it have a separate wet compartment?
Yes. It includes a separate water-resistant compartment for shoes, swimwear, toiletries, or damp clothing.
SHIPPING & DELIVERY
My package has not arrived. What should I do?
Check your tracking link first and check around your property or with household members and neighbours. If your order has not arrived within 10 business days after the estimated delivery date, contact support@the-foldie.com with your order number and shipping address.
Will I receive tracking?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.
Do you ship to Alaska and Hawaii?
Yes. Shipping starts at $15 and the final rate is calculated at checkout.
Is shipping free?
Shipping costs are calculated at checkout based on your location, shipping method and, where applicable, order weight. Your exact shipping cost is shown before checkout.
How quickly will my order be processed?
Most orders are processed and shipped within 24 hours, Monday through Friday. Weekend and holiday orders begin processing the next business day.
How long does U.S. delivery take?
Standard U.S. delivery typically takes approximately 2–5 business days after shipment.
Where will my order ship from?
U.S. orders are fulfilled from our facilities in New Jersey and Los Angeles, California.
RETURNS & EXCHANGES
What is your return policy?
You have 60 days to decide whether your Foldie is right for you. Eligible items can be returned within 60 days in accordance with our return policy.
How do I start a return?
Contact our support team with your order number and we will guide you through the return process.
Do you cover return shipping?
Return shipping is the responsibility of the customer. We provide a prepaid return label and the applicable return fee will be deducted from your refund.
WARRANTY
Does The Foldie come with a warranty?
Yes. Every Foldie product comes with a 1-year warranty covering manufacturing defects, including manufacturing issues involving stitching, zippers and hardware.
What is not covered?
Normal wear and tear, accidental damage, misuse, improper care and product modifications are not covered.
How do I submit a warranty claim?
Contact us with your order number, a short description of the issue and clear photos showing the problem.
ORDERS & TRACKING
Can I change or cancel my order?
If your order has not shipped, we may be able to update or cancel it. Contact us as soon as possible. Once shipped, an order can no longer be changed or cancelled.
I received the wrong item. What should I do?
Contact us with your order number and a photo of what you received and our team will help.
I received a damaged item. What should I do?
Contact us with your order number and photos showing the damage.
PRODUCT CARE
How should I clean my Foldie?
For light marks and everyday dirt, spot clean with a damp cloth and mild soap. Allow the bag to air dry completely.
Can I put my Foldie in the washing machine?
Follow the care instructions supplied with your specific product. To protect the shape, hardware and water-repellent finish, spot cleaning is generally recommended unless the care label states otherwise.
How should I store my Foldie?
Make sure the bag is clean and completely dry. Fold it into its compact pouch and store it in a dry place.
PAYMENT & DISCOUNTS
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay and other secure payment methods depending on your location.
Can I use multiple discount codes?
Unless otherwise stated, discount codes cannot be combined and only one promotional code can be applied per order.
ABOUT FOLDIE
Where is Foldie based?
Foldie is headquartered near Brussels, Belgium, with team members, fulfilment partners and other partners around the world.
How can I contact you?
Contact us at support@the-foldie.com. Our customer support team will be happy to help.