Returns, Refunds & Exchanges

We want you to love everything you buy from The Foldie®. However, we understand that sometimes a purchase may not work out as expected.

Whether you would like to return an item, request an exchange or report a damaged Foldie, please contact our customer support team at support@the-foldie.com. We are here to help make things right.

1. Returns

Eligible items may be returned within 60 days of the delivery date.

To begin a return, contact our support team at support@the-foldie.com. Once your return has been approved, we will provide a prepaid return shipping label.

Please do not send your return before contacting our support team.

Once your return has been received and inspected, your refund will be issued to your original payment method or provided as store credit, depending on the option selected.

An $8 return handling and inspection fee per item will be deducted from your refund.

The Foldie® is not responsible for return packages that are lost while in transit.

Return Requirements

To qualify for a return, your item must be:

• New, unused and in its original condition

• Returned with all original hangtags attached

• Returned with all original packaging and components

• Accompanied by proof of purchase, such as your order confirmation email or order number

• Securely packaged inside a shipping box

All loose components and accessories, including the detachable shoulder strap, must be included.

Returns submitted without the shoulder strap will not be eligible for a refund.

Please also note:

• Tags must not be cut, removed or altered

• The Foldie dust cover is not suitable for use as a shipping bag

• Product barcodes should remain intact whenever possible

• Used items are not eligible for a refund and may be returned to the sender

2. Damaged or Defective Items

Occasionally, an item may be damaged during transit or may have a manufacturing defect.

If your order arrives damaged or defective, contact us immediately at support@the-foldie.com and provide:

• A clear photo showing the damage or defect

• Your order number

• Your full name

• The shipping address associated with your order

Providing this information allows us to document the issue and submit a damage report to our manufacturer.

Once the issue has been reviewed, we may provide a replacement or a full refund, where appropriate.

3. Refunds

Once your return has been received and inspected, we will email you to confirm that it has arrived.

We will then notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method used for your order, minus the applicable $8 per-item return handling and inspection fee.

Please allow up to 10 business days for us to process your refund after your return has been received.

Your bank or payment provider may require additional time before the refund appears in your account.

4. Late or Missing Refunds

If you have not yet received your approved refund:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider, as refunds may take time to appear.

3. Contact your bank, as additional processing time may apply.

After completing these steps, contact us at support@the-foldie.com if your refund is still missing.

5. Exchanges

We currently offer exchanges only for items that arrive damaged or defective.

To request a replacement for the same item, contact us at support@the-foldie.com.

Items received as part of a Buy One, Get One promotion may not be eligible for exchange.

6. Email Discount Codes

Promotional offers sent through email are only valid when used through the applicable promotional email and within the stated promotional period.

Discounts cannot be applied retroactively to orders that have already been placed.

Promotional discounts cannot be refunded or converted into cash or store credit.

7. Return Shipping

Approved domestic returns will receive a prepaid return shipping label.

Returns must be securely packaged inside a suitable shipping box. The Foldie dust cover must not be used as the external shipping packaging.

Once your return has been received and successfully passed inspection, we will process your refund minus the $8 per-item return handling and inspection fee.

This fee helps cover the cost of:

• The prepaid return shipping label

• Return handling

• Product inspection and processing