We want you to love what you buy from us, but we get it - sometimes it just doesn't work out. Whether you didn't like it, wish to exchange an item or received a damaged Foldie, please always reach out to us by email: support@the-foldie.com. We are here to make things right!

1. Returns

We offer easy returns (within 60-days after placing the order) so that you can shop with confidence. The refund will be processed after the arrival of the package minus an $10 handling fee. Returns will be refunded in the original payment method within Max. 10 business days.

Please send an email to support@the-foldie.com with the subject line “RETURN ORDER”. We will provide you with a pre-paid shipping label. The Foldie is not responsible for packages lost in transit during the return.

VERY IMPORTANT:

Merchandise eligible for return must be:

– New, unused, and in original condition;

– Inclusive of all original hangtags, packaging, and components at the time of return or exchange. The tags can not be cut or removed from the bag.

– Accompanied by a proof of purchase (order confirmation email or number)

– All loose components like the crossbody strap MUST be included in the packaging. No strap = no refund.

– The dust cover is NOT a shipping bag.

– The order must be shipped in a box.

– All barcodes need to be intact if possible.

Used items are not eligible for return and will be returned.

2. Damaged items

Occasionally, a product will be damaged in transit, or there maybe a manufacturer’s product defect. In this case, notify our customer service department immediately and provide us with:

1. A picture of the damage(s).

2. An order number/address/full name.

By providing us with a picture of the damage, we will be able to open a damage report with our manufacturer and process either a full refund or reshipment. No questions asked. 

3. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@the-foldie.com.

5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@the-foldie.com.

6. Discount codes by email

Offers through email marketing are only valid on orders placed through the email(s). Special discounts can not be refunded on existing orders.

7. Shipping
We will provide you with a pre-paid return label. Once your order has passed the inspection, we will process a refund - a $10 handling and inspection fee. We do this to avoid too many unnecessary returns.