Returns, Refunds & Exchanges

We want you to love what you buy from The Foldie®. If you need to return an item, request an exchange, or report a damaged or defective item, email us first at support@the-foldie.com. We’ll guide you through the next steps.

1. Returns

You can request a return for eligible items within 90 days of delivery. To get started, email support@the-foldie.com. Please wait for approval before sending your return. We’ll provide a prepaid return shipping label for approved domestic returns.

After we receive and inspect your return, we’ll issue any approved refund to your original payment method. The Foldie® is not responsible for return packages lost in transit.

Return Requirements

To qualify for a return, your item must meet these requirements.

• It must be new, unused, and in its original condition.
• All original hangtags must still be attached and intact.
• All original packaging, components, and accessories must be included. If the item came with a detachable shoulder strap, it must be included to qualify for a refund.
• Include proof of purchase, such as your order confirmation email or order number.
• Pack the item securely in a shipping box with its original components and packaging. Include only the item you’re returning and what came with it. Use a shipping box as the outer packaging.
• Keep product barcodes intact whenever possible.

Used items are ineligible for a refund and may be sent back to you.

2. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at support@the-foldie.com. Please include the following.

• A clear photo showing the damage or defect
• Your order number
• Your full name
• The shipping address on your order

We use this information to document the issue and submit a report to our manufacturer. After reviewing your request, we may provide a replacement or a full refund, where appropriate.

3. Refunds

Once we receive and inspect your return, we’ll email you to confirm it arrived and let you know whether your refund was approved.

We issue approved refunds to the original payment method. Please allow up to 10 business days for us to process your refund after we receive your return. Your bank or payment provider may take additional time to post the refund to your account.

4. Late or Missing Refunds

If your approved refund hasn’t appeared, please follow these steps.

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider to check whether the refund is pending.
3. Contact your bank to check whether it needs more time to process the refund.

If you still haven’t received your refund after completing these steps, email support@the-foldie.com.

5. Exchanges

We offer exchanges only for items that arrive damaged or defective. To request a replacement of the same item, email support@the-foldie.com.

6. Email Discount Codes

Promotional offers sent by email are valid only when used through the applicable promotional email and within the stated promotional period.

Discounts apply only to new orders placed during the promotion. Promotional discounts cannot be refunded or converted to cash or store credit.

7. Return Shipping

We provide a prepaid return shipping label for approved domestic returns. Pack your return securely in a suitable shipping box. The Foldie dust cover can go inside the box with the item. We’ll process your refund once we receive the return and it passes inspection.

8. Return Handling and Inspection Fee

We deduct an $8 return handling and inspection fee per returned item from your refund. This fee helps cover the prepaid return shipping label, return handling, and product inspection and processing.

Return shipments from Alaska, Hawaii, and Puerto Rico may cost more than returns from the contiguous United States.