Processing Time: All orders are processed within 1 business day.

Shipping Time:
We now ship directly from our new Florida-based warehouse, so your order will arrive faster than ever!

USA Shipping:

• Free Shipping (1–5 business days) — Available on all orders, no minimums.

• Hawaii & Alaska: Free Shipping (5–7 business days).

Please note: Shipping times do not include weekends.

Please note that these are estimated delivery times and may vary based on your location. While we'll do our best to get your order to you quickly, we cannot be held responsible for any delays caused by the carrier.

How can I track my order?

Once your order is shipped, you will be able to track your order through our email confirmation email or by searching for your order here "Track my order".

What if the package doesn’t arrive?

If you don’t get your package 10 business days after it was shipped, please contact us at support@the-foldie.com. We’ll either resend a new one to you or give you a full refund. Your order might have gone missing during transit.

How can I return/exchange my order?

Please find all information about returns and exchanges on this page: https://the-foldie.com/pages/returns-exchanges

Return shipping is the responsibility of the buyer. The Foldie does not accept responsibility for packages lost in transit.

Returns process must be initiated within 60 days of receipt.

The Foldie only accepts returns of products purchased from www.the-foldie.com