Shipping Policy

For help with shipping, delivery, address changes or returns, contact us at support@the-foldie.com.

Order Processing

All orders are processed within 1 business day. Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping from the U.S.

Orders ship from our U.S. fulfillment facilities in New Jersey and Los Angeles, California.

By working with U.S.-based fulfillment and logistics partners, we support American businesses and jobs while providing faster, more reliable delivery to our customers.

Estimated Delivery Times

Contiguous United States

Estimated delivery is 1–6 business days after your order has been processed and shipped.

Alaska, Hawaii and Puerto Rico

Orders typically arrive within 10–15 business days. Additional shipping charges may apply and will be displayed at checkout.

Business-day delivery estimates exclude Sundays and public holidays.

Delivery Estimates

Delivery times are estimates and may vary depending on:

• Your delivery location
• Carrier delays
• Weather conditions
• Public holidays
• Unexpected transportation or fulfillment disruptions

We do our best to get your order to you as quickly as possible. The Foldie® is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.

Tracking Your Order

Once your order ships, we’ll send you a shipping confirmation email with your tracking information. You can also check your delivery status through the Track My Order page on our website.

Please allow some time for tracking information to update after you receive your shipping confirmation.

Missing Packages

If your package hasn’t arrived within 10 business days after the estimated delivery date, email us at support@the-foldie.com. Please include:

• Your full name
• Your order number
• Your shipping address

Before contacting us, please:

• Check the delivery area around your property.
• Ask household members or neighbors whether they accepted the package.
• Confirm that the shipping address on your order is correct.
• Review the carrier’s tracking information for delivery notes.

We’ll review the tracking information and, where appropriate, arrange a replacement or refund.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error, contact us as soon as possible at support@the-foldie.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped. The Foldie® is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided. Additional shipping charges may apply if an order must be resent.

Returns and Exchanges

Eligible returns must be initiated within 90 days of delivery.

To start a return, contact us at support@the-foldie.com. We provide a prepaid return shipping label for approved domestic returns. The Foldie® is not responsible for return packages lost in transit.

For full eligibility requirements and return instructions, see our Returns, Refunds & Exchanges Policy.

Return Handling and Inspection Fee

We deduct an $8 handling and inspection fee per returned item from your refund. This fee helps cover the cost of the prepaid return shipping label, return handling, and product inspection and processing.

Return shipments from Alaska, Hawaii and Puerto Rico may cost more than returns from the contiguous United States.

Purchases from Other Retailers

The Foldie® accepts returns only for products purchased directly through the-foldie.com. If you purchased your product through Amazon or another authorized retailer, please return it through that retailer.

Contact Us

For help with shipping, delivery, tracking, address changes or returns, email us at support@the-foldie.com.